Helping Clients Grow

In a Nutshell

We provide experienced market research, business analysis, customer experience, and business development/strategy resources to help our clients maximise their potential from new and existing customers & markets

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Business Growth Audit


Our Business Growth Audit is a powerful tool that provides a comprehensive assessment of the current status of your business in the markeplace, and identifies specific actions to help you achieve your future business objectives.


In broad terms we look at the following key questions for your business:


  • Where is the business right now?
  • Where would you like the business to be?
  • What is the quickest, easiest, most effective, and most profitable way to get it there?
  • What are the key issues that are currently holding you back and how can they best be addressed?


Finding, winning, and retaining customers remains central to our activities in this area.


Audit Scope & Outputs


We look in detail at key areas that impact on the development and success of your business, namely:


  • Business strategy
  • Sales & Marketing Strategy and Resources
  • Customer Service
  • Product/Service
  • Internal systems and processes that impact on growth
  • External market and competitive forces


The main output of the Business Growth Audit is our in-depth Action Plan which provides specific and measurable recommendations in the following areas;


  • Market strategy including USPs, business differentiation, and routes to market
  • Training requirements
  • New system & process requirements (sales and marketing, customer service)
  • Product or service development requirements
  • Specific actions for;
    • Generating more leads
    • Improving lead conversion ratio
    • Increasing average order value
    • Profit margin enhancement
    • Increasing order frequency per customer
    • Improving customer loyalty and buying lifetime


Audit Research Methods


Our research methods include, but are not limited to:


  • Structured questionnaires and interviews with senior Directors and staff
  • Workshops with staff (depending on business size and nature)
  • Systems & literature review (those impacting on sales, marketing, and customer service)
  • Market research including an in-depth competitor analysis
  • Customer research – existing customers, past customers, prospects
  • Mystery shopping
  • Observations


We also offer a full Money Back Guarantee if you are not completely satisfied with the Audit. 






"With Gary's help we were able to rapidly enter the UK market and achieve exceptional growth in our first year. Gary worked with us to adapt and develop our UK sales and marketing strategy to meet UK customer requirements, and successfully helped us sign up several major key accounts in our industry. I would recommend Gary to any company that is serious about growing its business".
Patrick Frimat, MD, RSI Video Technologies



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